Privacy Policy

Introduction

Torque Precision is committed to protecting the privacy and personal data of clients who use our automotive services. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with Singapore's Personal Data Protection Act (PDPA) and other applicable data protection regulations.

This policy applies to all information collected through our workshop services, website, telephone communications, and any other interactions with our business. By engaging our services or providing your information, you acknowledge that you have read and understood this policy.

Information We Collect

We collect various types of personal data to provide automotive services effectively:

Contact Information

• Name and identification details
• Phone numbers (mobile and alternative)
• Email addresses
• Physical address or location information

Vehicle Information

• Vehicle make, model, and year
• Vehicle identification number (VIN)
• License plate number
• Mileage and service history
• Previous repairs and maintenance records

Service Data

• Service requests and descriptions
• Diagnostic findings and test results
• Parts replaced and work performed
• Payment and billing information
• Appointment scheduling details

Communication Records

• Telephone conversation logs
• Email correspondence
• Text messages related to service
• Written authorizations and estimates

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance

Processing your information is necessary to provide the automotive services you request, maintain service records, and communicate about your vehicle's needs.

Legitimate Business Interests

We maintain service records to support warranty claims, ensure quality work, improve our services, and protect against liability claims related to work performed.

Legal Obligations

Certain information must be retained to comply with tax regulations, consumer protection laws, and automotive industry requirements.

Consent

For marketing communications or optional services, we obtain your explicit consent before processing your information.

How We Use Your Information

Your personal data serves the following purposes:

• Providing diagnostic evaluation, maintenance, and repair services
• Communicating about service appointments, progress, and completion
• Maintaining accurate service history for warranty purposes
• Processing payments and maintaining financial records
• Responding to inquiries and service requests
• Improving service quality through feedback analysis
• Complying with legal and regulatory requirements
• Sending service reminders and recall notifications (with consent)
• Protecting against fraudulent activities or liability claims

Data Retention

We retain personal data for different periods based on the nature and purpose of the information:

Service Records

Vehicle service history and diagnostic records are retained for seven years to support warranty claims, address future service needs, and comply with consumer protection requirements.

Financial Records

Payment information and invoices are kept for seven years to meet Singapore tax and accounting regulations.

Communication Records

Email correspondence and service authorizations are maintained for three years or as long as necessary to resolve any disputes related to service.

Marketing Consent

Marketing communication preferences are retained until you withdraw consent, after which your information is removed from promotional lists within 30 days.

Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data:

• Access controls limiting who can view personal information
• Secure storage of physical records in locked filing systems
• Regular backup procedures to prevent data loss
• Staff training on data protection responsibilities
• Confidentiality agreements with employees and contractors
• Secure disposal procedures for records no longer needed
• Regular review and update of security measures

Third-Party Sharing

We share personal data with third parties only when necessary for service provision or legal compliance:

Parts Suppliers

Vehicle information may be shared with parts suppliers to source correct components and verify warranty coverage.

Payment Processors

Financial institutions and payment services receive transaction information necessary to process payments securely.

Professional Advisors

Legal, accounting, and insurance professionals may access relevant information when required for business operations or compliance.

Regulatory Authorities

Government agencies may receive information when required by law or to comply with regulatory investigations.

Your Rights

Under Singapore's Personal Data Protection Act, you have several rights regarding your personal data:

Right to Access

You may request copies of personal data we hold about you, including service records and communication history.

Right to Correction

You can request correction of inaccurate or incomplete personal information in our records.

Right to Withdraw Consent

For processing based on consent (such as marketing communications), you may withdraw consent at any time by contacting us.

Right to Data Portability

You may request your service records in a commonly used electronic format for transfer to another service provider.

Right to Object

You can object to processing of your personal data for direct marketing purposes or when based on legitimate interests.

Cookies and Website Data

Our website uses cookies and similar technologies. For detailed information about cookies, please refer to our Cookie Policy.

Data Breach Procedures

In the unlikely event of a data breach affecting your personal information, we will:

• Assess the nature and extent of the breach immediately
• Take steps to contain and mitigate the breach
• Notify affected individuals within required timeframes
• Report to relevant authorities as legally required
• Implement additional safeguards to prevent recurrence
• Provide support and guidance to affected individuals

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from someone under 18, we will delete it promptly.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Significant changes will be communicated through:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Email notification for substantial changes (where consent-based processing is affected)

Continued use of our services after policy updates indicates acceptance of the revised terms.

Contact Information

For questions about this Privacy Policy, to exercise your data protection rights, or to raise privacy concerns, please contact us:

We will respond to your inquiry within 30 days of receipt.